Workshop on conflict management in the workplace
Conflicts are normal, but when they escalate they cost energy, trust and results. In this workshop you will learn to recognise conflicts and approach them constructively.
Constructively dealing with conflictwith connective communication
From recognising a conflict to guiding a mediation session.
Disagreement or conflict?
The difference between the two and why that matters.
Types of conflicts
What conflict is and what types of conflicts occur in the workplace.
The escalation of a conflict
Understanding how conflicts escalate and where you can intervene.
Connecting communication
The basic principles to stay connected even in tension.
Moderating a mediation meeting
How to guide a mediation meeting as a manager or employer.
Tension in your team?
Ask for the workshop; we start with recognisable situations.
Making conflicts workable
Our trainers combine a therapeutic background with HR knowledge. This way, the workshop focuses on what happens between people and on your role as a manager.
Interactive and pragmatic
Participants practice situations from their own practice.
Directly applicable
Concrete handbooks that managers can use the very next day.
With depth
Our trainers combine a therapeutic background with HR knowledge.
How does the workshop go?
Pre-adjustment
In a preliminary meeting, we will align the content with your team, your context, and recognisable practical examples.
The workshop
An interactive workshop in which theory, exercises and practical examples alternate. Participants immediately start working on concrete tools.
Apply and follow up
Participants translate the insights into their own practice. Where requested, we provide follow-up or a follow-on process.
Practical information
Location and duration
This workshop can be organised on-site or in-house. We provide a half-day workshop. Variations on this are of course possible.
Target group
This workshop is ideal for managers, supervisors, HR managers, confidential advisers and prevention advisors.
Tailor-made
We tailor the content and examples to suit your organisation and team.
Frequently asked questions about conflict management
What is conflict management?
Conflict management is the way you deal with conflicts: recognising them, making them discussable, and working together to find a solution.
How do you handle a conflict in the workplace?
Act quickly, listen to all those involved, focus on interests rather than viewpoints, and make concrete agreements together.
What is binding communication?
Connecting communication is a way of communicating that starts from observations, feelings, and needs, so that you can stay in contact even in tension.
Can the workshop be held in-house?
Yes. The workshop can be organised at your premises or at a location of your choice, tailored to your team.
Interested in getting started?
Request the workshop without obligation. Together we will discuss how to tailor it to suit your team.